DATA SECURITY & IMPRESSUM

IMPORTANT MATTERS

Data Security & Privacy Policy
(Datenschutzerklärung)

We take the protection of your personal data seriously. This privacy policy explains what personal data we collect, how we use it, and what rights you have. It is written by the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

1. Name and contact details of the data controller

The data controller responsible for data processing on this website is:

EZC.Partners
Entz-von Zerssen, Caspari & Partner Coaching & Consulting
Schmagerow 6, Gebäude 44
17321 Ramin, Germany
Email: info@ezc.partners
Phone: +49 (0) 170 851 6700

2. Data collection on our website

a) Server log files

When you visit our website, the provider automatically collects and stores information in so-called server log files. These include:

Browser type and version
Operating system
Referrer URL
Hostname of the accessing device
Date and time of server request
IP address (anonymised after a short time)

This data is used for technical maintenance and to ensure the security of the website. It is not combined with other data sources.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest)

b) Contact via email or form

If you contact us via email or contact form, we store and process your information to respond to your enquiry. This may include your name, email address, and any other information you provide.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual steps or performance of a contract), or Art. 6(1)(f) GDPR (legitimate interest)

c) Newsletter

If you sign up for our newsletter, we will store your email address and use it to send you occasional updates. We use a third-party provider (e.g. Mailchimp) for email delivery. You can unsubscribe at any time via a link in the email.

Legal basis: Art. 6(1)(a) GDPR (consent)
Processor: Mailchimp (The Rocket Science Group LLC, USA), data transfer based on EU standard contractual clauses

3. Cookies and analytics

We use only essential cookies that are necessary for the functioning of our website. We do not use third-party tracking cookies or analytics tools without your explicit consent.

If we introduce optional cookies or analytics tools in the future, we will request your consent via a cookie banner.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest), or Art. 6(1)(a) GDPR (consent), depending on use

4. SenseMaker® Collector

When you participate in one of our SenseMaker® surveys (e.g. the Dilemma Mirror), your submission is collected anonymously. No personal data is requested or stored, and the data is processed on an EU-based server.

Legal basis: Art. 6(1)(a) GDPR (consent), or Art. 6(1)(f) GDPR (legitimate interest)

If you provide your email address separately to receive results, it is stored independently and never linked to your survey submission.

5. Your rights under the GDPR

You have the following rights regarding your personal data:

Right to access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

If you have given us consent, you can withdraw it at any time with effect for the future.

To exercise your rights, contact: info@ezc.partners

6. Data retention

We store personal data only for as long as necessary to fulfil the purposes stated here, unless legal obligations require longer retention.

7. Hosting and technical providers

Our website is hosted by a German or EU-based provider in compliance with GDPR standards. If we use additional technical service providers (e.g. for newsletters, surveys, or website maintenance), we ensure that all data processors operate under valid data processing agreements.

8. Data security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Changes to this policy

We may update this privacy policy to reflect changes in law or our services. Please refer to this page regularly for the latest version.

TERMS & CONDITIONS

‍These general terms and conditions apply to all services offered by EZC.Partners under the brand Complexity Partners, including workshops, coaching programmes, and consultancy services.

1. Registration and confirmation

Bookings for workshops or programmes must be made in writing (e.g. via email or registration form). You will receive written confirmation once your place is secured. A contract is considered binding upon confirmation.

2. Fees and payment

All prices are quoted in euros and are subject to applicable VAT (if any). Payment is due in full within 14 days of invoice date, or at the latest before the start of the event or service, whichever is earlier.

We reserve the right to exclude participants from events if payment has not been received on time.

3. Cancellation by the client

Workshops and online courses

Cancellation up to 30 days before the event: full refund
Cancellation 15–29 days before the event: 50% refund
Cancellation less than 15 days before the event: no refund

You may nominate a substitute participant at any time at no additional cost.

1:1 coaching or consulting sessions
Sessions cancelled less than 24 hours in advance will be billed in full, unless otherwise agreed.

4. Cancellation or changes by us

We reserve the right to cancel or reschedule events for good reason (e.g. illness, force majeure, or insufficient registrations). In such cases, any fees already paid will be fully refunded. Further claims are excluded.

We also reserve the right to make minor changes to content, schedule, or facilitation without affecting the overall character of the event.

5. Copyright and materials

All materials shared during our courses or sessions (slides, handouts, methods) remain the intellectual property of EZC.Partners unless otherwise indicated. They are provided for personal use only and may not be reproduced, distributed, or used for commercial purposes without prior written permission.

6. Confidentiality

We treat all client data and shared information with strict confidentiality. We expect the same discretion from participants regarding the contributions of others during group work.

7. Liability

Our services are offered with professional care. However, we assume no liability for the achievement of specific outcomes. Participation in our events is at your own risk. We accept no liability for personal injury or property damage unless caused by gross negligence or intent.

8. Applicable law and jurisdiction

These terms and all contractual relations are governed by German law. The place of jurisdiction is the legal seat of EZC.Partners, unless otherwise required by law.

Liability for links
Our website contains links to external websites over which we have no control. We therefore accept no responsibility for the content of these external sites. Responsibility for the content of linked pages lies solely with their respective providers or operators.

‍Information under § 5 TMG (German Telemedia Act)

Complexity Partners is a Brand of EZC.Partners:

Entz-von Zerssen, Caspari & Partner Coaching & Consulting
Schmagerow 6
17321 Ramin
‍
Partnership register: PR 43
Register court: Local Court (Amtsgericht) Neubrandenburg

Represented by:
Johann Entz-von Zerssen
Anne Caspari

Contact:
Telefon: +49 (0) 1708516700
E-Mail: info@ezc.partners

or info@complexitypartners.com

VAT ID
VAT identification number pursuant to § 27a of the German VAT Act:
DE307997024

EU online dispute resolution
The European Commission provides a platform for online dispute resolution (ODR):
https://consumer-redress.ec.europa.eu/index_en
Our email address can be found above in the legal notice.

Consumer dispute resolution / universal arbitration body
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration body.

Photo credit: Pictures by the authors, or mostly courtesy of Anna-Sophia Caspari @ https://www.instagram.com/annacaspariphotography/

IMPRESSUM